Hello / Nyob Zoo (in Hmong). I am always open to learning, new ideas and experimenting in order to develop relevant ways to engage with underserved communities and provide them the information they need. I always begin by observing, listening, and clarifying my understanding to ensure that their voices are heard and to incorporate them to my planning and design of programs and services that meet their needs. I invite you to your local library and let us know how we are doing and can better serve you.